Policies & Procedures

We work tirelessly to get the products you need to your door as quickly and inexpensively as possible. The shipping time and amount calculated on our website is the most accurate estimate we can provide; however, the actual shipping costs may differ. If the difference is greater than 15 percent, we will call and/or email you for approval before processing your order.

Shipping Addresses

To keep shipping costs as low as possible and provide you with the best possible service here are some tips when checking out online:

  • Make sure your shipping address is correct.
  • If the package is going to a business address (any place other than a residence), then the name of the business must be listed, so that the carrier will know which business the product is delivering to.
  • PO Boxes may not be listed as the shipping address.
  • Freight Carriers will not deliver to a PO Box.
  • Businesses run out of a residence will be considered a residential address and charged as such for any delivery.
  • Include an accurate phone number when placing on order online. If anything happens with your shipment, we will need the best way to get in touch with you. Carriers often call ahead to verify that someone will be at your business to accept the delivery. If the carrier is unable to reach you, they may not be able to deliver your items.

Multiple Items

We will ship your order as items become available, so there are times when you will receive multiple shipments. Your full shipping charge will only be billed on the first shipment, so you will not see shipping charges on subsequent shipment notifications.

Shipping Partners

The majority of our products are shipped via FedEx. If you have a preferred carrier, we can make arrangements to use your account. When one of our larger items exceeds the FedEx standard weight and dimension limits, we ship via a freight carrier. If you need an LTL freight shipment delivered on a particular date or time, contact one of our sales agents to obtain a quote.

The map shown below, displays the approximate transit times for FedEx Ground delivery. Please note that the times shown are guidelines, not guarantees.

By using this Site you consent to the collection and use of your Personal Information (as defined below) by “Profcontact” consistent with applicable data protection laws and this Policy. If you feel you have objections to this Policy, you should not access the Site.

The following is the Security and Privacy policy (the “Policy”) of the https://profcontactusa.com/ website (the “Site”) operated by Profcontact Inc. (the “Company”).

Profcontact (“"us", "we", or "our") respects the privacy of individuals (“you”) who visit any of our Site or online areas, and we are committed to compliance with data protection laws and protecting the privacy of everyone involved, especially our visitors and our customers. We have created this Policy in order to make you aware of the type of information that we collect from you through your use of our Site and how we use that information.  This Privacy Policy also sets out your rights to and our responsibilities in safeguarding the information we collect.

This Privacy Policy is intended to explain our privacy practices and covers the following areas: 

(1) Collection of Personal Information
(2) Use of Personal Information
(3) Third-party disclosures
(4) Transmission, storage, and security of your Personal Information
(5) Automated technologies or interactions
(6) Changes

(7) Your rights and contacting us

1. COLLECTION OF PERSONAL INFORMATION

1.1 We collect the following identifiable Personal Information, which may include names, postal addresses, email addresses, billing information, etc., (“Personal Information”):

(a) Information you provide to us by filling in forms or which you upload on the Site.  When you place an order on the Site, certain information must be provided including your first and last name, a valid email address, phone number, billing address, shipping address, and credit or debit card information. We will use this information to fulfill the order you place and to communicate with you about it.
(b) If you contact us or if we contact you, we may keep a record of that correspondence or details of any conversation we may have with you. Calls may be recorded.
(c) We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
(d) Details of your visits to the Site and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, weblogs, and other communication data, and the resources that you access in accordance with our Cookies Policy. Although this information is generally non-identifying, where it can be used to identify you we treat it subject to the same safeguards that we apply to personal information.

(e) From third parties as set out below.

1.2 You are free to browse any of our public-facing sites without submitting Personal Information.

1.3 However, you will have to submit certain Personal Information should you:

(a) Place an order to purchase products on the Site;
(b) Submit an information request using our “Contact us” form;
(c) Sign up to our newsletter; 

(d) Sign up for stock alerts or notifications.

1.4 We do not knowingly collect, maintain, or use Personal Information from our Site about children under the age of thirteen (13). Persons under the age of thirteen (13) should not use our Site without supervision from a responsible adult. We will never request Personal Information from a child under the age of thirteen (13) without fully complying with the Children’s Online Privacy and Protection Act (COPPA) and any other applicable legislation,  nor without requesting verifiable parental consent. If we are made aware that a child under the age of thirteen (13) has sent Personal Information to us without prior parental consent, we will remove her or his Personal Information from our files.

2. USE OF PERSONAL INFORMATION

2.1 This Privacy Policy will continue to cover information we may collect about you during the course of our relationship as well as after our relationship has ended.

2.2  Profcontact uses your information:

(a) To fulfill the orders you place on the Site or notify you of orders not completed.
(b) To answer any customer service inquiries or requests that you may have.
(c) To contact you about special offers, Profcontact news, changes to our products and new products.
(d) To understand the shopping habits of our customers to better serve them in the future.
(e) To ensure that content from our site is presented in the most effective manner for you and your device.

(f) We may also use your information for marketing our own and selected third parties' products and services to you by post, email, SMS, phone and fax and, where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing.

3.3 The Personal Information that you provide to us may be combined with other personally identifiable information from our records and other third-party sources. This information may be shared with other businesses for marketing of products or services that may be of interest to you. If you prefer that we do not share your Personal Information with these third parties, please email us at info@profcontactusa.com 

3. THIRD-PARTY DISCLOSURE

3.1 We may permit selected third parties and agents to use your Personal Information, only for the purposes set out above.  Such third parties will be subject to obligations to process such information in compliance with the same safeguards that we deploy. Specific examples of possible third party use of your Personal Information are set out below.  All such disclosures will only be made in accordance with applicable laws.

3.2 We may need to disclose your Personal Information to companies who work on behalf of Profcontact in order to provide a product or service to you or to fulfill an order.

3.3 We may disclose your Personal Information to third parties, and you consent to the same if (I) we are required to do so by law or legal process, including a validly issued subpoena, warrant or court order; (II) we are required to do so by law enforcement authorities or other government officials; (III) we believe disclosure is necessary or appropriate to prevent physical harm, financial loss or injury to, or interference with, our rights or property or right or property of our users or others, or in connection with an investigation of suspected or actual illegal activity; (IV) we reasonably believe that you have used the Site or information obtained from the Site in order to commit unlawful acts or acts that may endanger the health and/or safety of the public; and/or (V) we believe the law in good faith requires such disclosure.

3.4 In the event that the Profcontact  (or a part thereof) is (I) subject to negotiations for the sale of its business, (II) is sold to a third party, (III) undergoes a reorganization, or (IV) in the unlikely event proceeds through any insolvency or bankruptcy proceedings, you agree that any of your Personal Information which it holds may be disclosed to such party (or its advisors) as part of any due diligence process or transferred to that re-organized entity or third party and used for the same purposes or for the purpose of analyzing any proposed sale or reorganization. Such disclosure of Personal Information will be limited to what is necessary to achieve the goal of the business transaction and we will enter into a confidentiality and non-disclosure agreement with the other party/parties in order to protect the confidentiality and ensure safe destruction of all Personal Information if the business transaction is not concluded.

3.5 Profcontact  may share your Personal Information with third parties for the marketing of products or services that may be of interest to you. If you prefer that we do not share your Personal Information with these third parties, please email us at Info@Profcontactusa.com 

For residents of California (as provided by California Civil Code Section 1798.83)

(a) Under California law, California residents who have an established business relationship with Profcontact  may make a written request to Profcontact  about whether Profcontact  has disclosed any Personal Information to any third parties for the third parties’ direct marketing purposes during the prior calendar year.
(b) Profcontact adopts and discloses to the public (in this Policy) a policy of not disclosing your Personal Information to third parties for their direct marketing purposes unless you first affirmatively agree to the disclosure. 
(c) Additionally, Profcontact provides a cost-free means to opt-out of such sharing. If you do not want Profcontact  to disclose information to other companies for their marketing purposes after you have already affirmatively agreed to the disclosure, you may also send an email to Info@Profcontactusa.com  instructing us to no longer share your Personal Information with third parties who will use it for direct marketing purposes. Please also include your name and all of the postal addresses and email addresses that you have provided to us.

 

4. TRANSMISSION, STORAGE, AND SECURITY OF YOUR PERSONAL INFORMATION

4.1 No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information in accordance with applicable data protection legislative requirements. We also limit access to Personal Information by our own employees to those individuals who are authorized for the proper handling of such information.

4.2 We want you to have an enjoyable and secure shopping experience on our Site. As such, protecting any billing information you submit is important to us. We use the 128-bit Secure Socket Layer (“SSL”) protocol to protect the security of the order information you place with us via our Site as it is transmitted to our server. SSL technology encrypts your information to protect it from being deciphered by anyone other than Profcontact.

4.3 If you want to double-check for security when placing your order, you will notice that the “http” in the web address will be replaced by “https”. Secure pages slow down websites so you will only see this on checkout pages.

4.4 We will retain your Personal Information for as long as is necessary for the processing purpose for which they were collected. Certain details and correspondence may be retained until the time limit for any legal challenges to the supply of the services has expired or in order to comply with regulatory requirements regarding the retention of such data. Data may also be retained for or included in analysis carried out by us with respect to our business.

5. AUTOMATED TECHNOLOGIES OR INTERACTIONS

As you navigate through the Websites, we may automatically collect Technical, Usage, and Location Information about your equipment, browsing actions and patterns. We collect this Personal Information by using cookies, pixel tags, embedded scripts, and other similar technologies. We may also receive Technical Information about you if you visit other websites employing our cookies.

5.1 Cookies are small data files that a website sends to your device while you are viewing the website that are stored on the Device. Cookies can be used for many purposes, including to monitor use of websites, to customize content specific to your interests, to ensure that you do not see the same advertisement repeatedly, to speed up your searches and purchases and to recognize you when you return to our Websites and/or store your user name and password so you do not have to re-enter it each time you visit the Websites. You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you choose to disable cookies on your Device, some features of the Websites or our content may not function properly.

5.2 Pixel Tags (also referred to as clear GIFs, 1x1 GIFs Web beacons, or Web bugs) are small graphic images or other web programming code that may be included on the Websites and in our e-mail messages. In contrast to Cookies, which are stored on a user’s Device, Pixel Tags are embedded invisibly in web pages. Pixel Tags may be invisible to you, but any electronic image or other web programming code inserted into a web page or e-mail can act as a pixel tag. Pixel Tags or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Websites, to monitor how users navigate the Websites, to count how many emails that were sent were actually opened or to count how many particular articles or links were actually viewed.

5.3 Embedded scripts are a programming code designed to collect information about your interactions with the Websites, such as the links you click. The code is temporarily downloaded onto your Device from our web server or a third-party service provider and is active only while you are connected to the Websites.

5.4 When we post videos, third parties may use local shared objects, known as “flash cookies,” to store your preferences for volume control or to personalize certain video features. Flash Cookies are different from browser Cookies because of the amount and type of data and how the data is stored. Cookie management tools provided by your browser will not remove Flash Cookies.

6. CHANGES

We may change the content of the Site or our services without notice, and consequently, this Policy may change at any time in the future. We will take reasonable steps to notify you of material changes to this Policy by posting the revised policy with the date it was revised on the applicable page. Your continuing business relationship with us, the fact that you provide Personal Information to us and your continued use (including access, growing and/or use of any interactive feature) of our Site constitute your agreement to this Policy and any updates thereto. We, therefore, encourage you to review this Policy from time to time to stay informed of how we are using Personal Information. 

7. YOUR RIGHTS AND CONTACTING US

7.1 We are the data controller in respect of your Personal Information processed by us under this Privacy Policy. We will use reasonable endeavors to ensure that your Personal Information is accurate.

7.2 You have the right to access, update and correct inaccuracies in your Personal Information in our custody and control, subject to certain exceptions or restrictions prescribed by law. This includes: (I) asking us to correct or update any such Personal Information; or (II) requesting that such Personal Information be unsubscribed from an email or other electronic marketing databases.

7.3 To access, update or correct any inaccuracies in your Personal Information you may contact us at Info@Profcontactusa.com  In addition, each time we send you an e-mail or any other type of electronic marketing message, you will be given the option to unsubscribe by simply clicking the unsubscribe link. We may, however, continue to contact you via email for administrative or information purposes, including follow-up messages regarding the administration of your account, any services, features or functions you have enrolled in or registered to use, any promotions or contests you have already participated in or have already entered, goods and/or services you have ordered, or other transactions you have undertaken with us.

7.4 We can be contacted in relation to your rights or any questions you may have in respect of this Privacy Policy or our processing of your Personal Information at the following addresses:

Email; Info@Profcontactusa.com 

Phone; +1 (747) 272-7360

 

Standard Returns

 

All returned items must be new, unused, and in the original packaging.

If the items are not listed in the "Nonreturnable Items" listed below,  items may be returned by contacting our customer care team within 30 days after the purchase date if the items are unused with all original packaging, accessories, and parts included. Our support team member will create a return authorization and give you further instructions for completing the return process.  For Any return, there is 25 percent restocking fee which will be deducted from your refund amount. The customer will also be responsible for securing a shipping agent to return the merchandise, plus all shipping fees incurred. To start the return process, Please fill out this form.

Other Types of Returns

SPECIAL ORDER items " like most furniture and custom fabrications cannot be returned. Items shipped directly to you from a manufacturer require a return authorization from that manufacturer. A member of our customer care team can assist you in securing that authorization. Please contact us at 1-747-272-7360 or Info@profcontactusa.com

Final Sale & Nonreturnable Items

  • Used equipment and supplies
  • Closeout items
  • Special order items (these are marked on our product pages)
  • Perishable and consumable items, including foods, and disposable items like lids, plates, and cups
  • Products that contain flammable liquid
  • Furniture
  • Items shipped to U.S. territories and areas outside the United States
  • Items shipped outside of the contiguous United States, including Hawaii, Alaska, and all U.S. territories
  • Products sold in aerosol cans

Fees

Restocking Fees

There are many costs involved in processing a return., we charge a 25 percent restocking fee for all items returned to keep our prices as low as possible

 

Additional Restocking Fees

In some situations, additional shipping and handling fees will be assessed in the return process. Please keep in mind that items shipped to you with "Free Shipping" are only free when shipping from Profcontact to you. Free shipping does not apply in the case of a return. These fees will be deducted from your refund amount.

Defective Merchandise

If the item you received is defective, you will have to file a warranty claim. For more information on warranties and warranty claim process, please contact us at 1-747-272-7360 or Info@profcontactusa.com.

Missing or Damaged Items

Claims of items missing from a shipment or damaged in transit must be reported within five business days of receipt of the merchandise. Anytime you receive items, please take some time to carefully inspect your items. Each shipment will include a packing label on the box. Please verify that you received all items listed on that label.

Exchanges

If you would prefer to exchange a returnable item for another product from our stock or the same manufacturer (in the case of a drop shipment), we will be glad to help you arrange this. In most cases the restocking fee will be waived when exchanging items directly with our warehouse, however, you will be responsible for return shipping. Items that were shipped directly from the manufacturer must be returned and exchanged with that same manufacturer and may incur additional shipping and restocking fees. All items being returned or exchanged must be new, unused, and in the original packaging.

Order Cancellation

  • If your order is still open in our system, please contact our customer care team at 1-747-272-7360 or Info@profcontactusa.com to cancel your order. You will not be charged any shipping or restocking fees.
  • Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to us and you may be charged a restocking fee and any shipping fees associated with the return.
  • Received Order: If you have already received your purchased item(s), you will have to contact our customer appreciation team to start a return. You will be provided a return authorization number and instructions to ship your items back.

 

 

 

 

 

 

 

 

Image Policy

We try to provide the most accurate images of the product we have as possible. However, sometimes, some product images prove difficult or impossible to obtain. In these cases, we are using the closest images to the product. This representative, illustrative images may show optional accessories or features or maybe an image of a similar product.

We always try to provide  you the most accurate images as possible. However, sometimes we will use the closest representative image we can find for the product. These representative,  or/and illustrative images may show a similar products or optional accessories and features.

Therefore, we recommend you before placing the order carefully read the product description and other related product literature such as Specification Sheets, etc., before placing your order. For questions or concerns about a product after reading the description and product literature, please contact us.

 

 

Do you offer samples?

Profcontact usually does not offer product samples. We recommend purchasing the item in smaller pack sizes. However, in case of large orders you may contact Profcontactc to send a sample request to Manufacturer. Please contact our Support team, to see if a sample request can be sent to the Manufacturer.

 

SHIPPING POLICY

We are doing our best to ship your products as priceless and as quickly as possible. The most accurate shipping information that we can offer you, could be found on our web site. However, the actual shipping cost may differ from the one on the web site. If the difference is more than 15% percent, we will contact you via phone or email to get your approval before processing your order.

Free Shipping

There are many items on our web site that are shipped for free to the 48 contiguous United States

Free shipping does not include upgraded services like expedited shipping, inside delivery, white glove delivery, and lift-gate assistance. Remote or hard-to-reach locations may incur additional fees. if these fees need to be collected Customers will be contacted by our support team.

ACTIONS YOU NEED TO TAKE WHEN RECEIVING DELIVERY

1.       Inspect your order from top to bottom.

2.       While the driver is waiting and If there are visible damages, make a note of all visible damages and take pictures.

3.       In this case, you MUST do one of the following steps.

a.       If the item is completely damaged refuse the shipment. Take photos of the damage and make notes. Contact our support team.

b.       If the item is slightly damaged Take the photos of the damage and make notes. If the driver is in a hurry, and you do not have enough time to make all your notes at his presence, it’s better to refuse damaged item or equipment.

c.        NO DAMAGE. You need to accept the shipment and sign off.

 

LOST OR DAMAGED

If your order is damaged or missing, you need to contact our Support team specialist during 1 business day after receiving your order, so we can help you.

If you have any doubt about damage or missing item(s), you need to –

Do one of the following steps

a.       If the item is completely damaged refuse the shipment. Take photos of the damage and make notes. Contact our support team.

b.       If the item is slightly damaged Take the photos of the damage and make notes. If the driver is in a hurry, and you do not have enough time to make all your notes at his presence, it’s better to refuse damaged item or equipment.

c.        We are doing our best to avoid missing items, however some orders can occasionally go missing.

In this case, you need to contact us within 5 business days of receiving your order.

If part of your shipment is missing you need to take a note about it on the delivery receipt.  If you did not note any missing item or part on the delivery receipt, we  Cannot guarantee any compensation or replacement of the missing item.